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When the patient doesn’t speak English
Of course a solution to language barriers brings patients and staff closer. The nearer to natural communication the better the experience and results. Phrazer/Kitsune offers the most natural language engagements of any solution. Further, it isn’t just about language, rather Phrazer/Kitsune shares cultural information, expectations and needs for both sides of the engagement (patient and staff). It sets a foundation of familiarity, trust and openness.
When the patient needs to share socially difficult information
Our world is filled with social constructs of taboo and discomfort. Speaking of extremely personal information or weakness face-to-face, openly with an authority is nearly impossible for people. Having a natural intermediary, Phrazer/Kitsune, has proven to improve openness, honesty and depth of meaningful disclosure. A small nugget of information gained may be the hinge point of positive outcomes.
When the patient feels alone and neglected
The most common experience for patients in health facilities is isolation. Over 90% of a patient’s time is spent isolated and alone. Helping give the patient agency to convey their needs, learn best solutions, be aware of their state in process and have a conduit to staff at all times is vital to their positive experience. Phrazer/Kitsune is a journey solution that guides, supports and provides for this need and changes the dynamic from always alone to never alone.
When staff benefits from foundational information
The start of many conversations is the hardest part and if not done properly can lead to closed communication. Broaching to topics of depression, drug use, bad habits, home safety, end of life decisions and other sensitive topics well is extremely challenging and often a failure point. Phrazer/Kitsune acquires this information and effectively begins the conversation (breaks the ice). Staff enter into conversations fully informed with great foundations for stronger interactions with patients.
When staff needs to know state of mind (no surprises)
Patients can be agitated, angry, depressed, intoxicated and actually dangerous to staff. Patients in an examination room, left to their own dark thoughts, enhanced by pain and disorientation can build resentment and become highly agitated. This is dangerous to staff. Phrazer/Kitsune helps comfort patients and using the MRM warns staff of what to expect when entering a room.
When culture, faith and expectations matter
These things ALWAYS matter. When a patient or staff feels disrespect, research shows there is a higher prevalence of life threatening error, lower likelihood of the patient following the care plan and nearly always diminished outcomes. Phrazer/Kitsune identifies culture, language, literacy, expectations and shares this vital information with staff. Sometimes the information is surprising and a little deference resulting can go a long way to strengthening the staff/patient relationship.
Changing the experience dynamic for the better
A patient expects long waits, frustration, disconnected staff and repetitive interactions (asked the same thing over and over). Phrazer/Kitsune gives patients a voice and greater consideration. Millions of qualified, measured interactions have shown that patients greatly prefer this experience. Better experience, better interactions, better outcome.. proven.
