Despite the improvements in the overall health in the US, there is a large disenfranchised population experience a lower quality of health care. Engaging patients with conventional methods reaches about 20 percent of the entire population effectively - the dominant culture, well-educated, literate, established individuals. Patients differing from that in regards to age, language, cultural background, or literacy level have a documented diminished healthcare experience. Disparities in health care exist and affects everyone. It is known that unconscious bias, stereotyping, prejudice and clinical uncertainty contribute to disparities, but what can you do about it? While national agencies promote equitable, effective, safe and high quality care for all, the reality is that health institutions are struggling to meet these with conventional tools. Until now. GeaCom’s proven medical CITE Journey Solution ensures equity across demographies, quality and continuity of care, top of licensure performance and staff guidance as well as innovation, efficiency and economic benefits for healthcare systems. See a quick video about the moral imperative of Phrazer/Kitsune CITE Solutions here:
The Meaning Of Leading Innovation And Transformation In The Most Restricted And Challenging Market Space
The Phrazer/Kitsune CITE Solutions are an ethical invention that revolutionize healthcare by harmonizing patient, staff and system performance. But what does that mean?
CITE Solutions enable never before possible equity and a personalized experience across the entire patient population regardless of age, gender, language, cultural background, or literacy level. Furthermore, CITE Solutions enable top of licensure performance for staff - from data entry back to patient care - support with process adherence guidance and provide actionable information that enhance the patient-staff relationship. Finally, CITE Solutions unlock novel efficiency, throughput and innovation benefits for the health system. Knowing about the unmatched benefits and features, why isn’t every health system transitioning to Phrazer/Kitsune CITE Solutions immediately? Well, because changing the status quo, especially in this market space, is the most challenging mission an entity can take on.
“It should be borne in mind that there is nothing more difficult to arrange, more doubtful of success, and more dangerous to carry through than initiating changes. The innovator makes enemies of all those who prospered under the old order, and only lukewarm support is forthcoming from those who would prosper under the new. Their support is lukewarm ... partly because men are generally incredulous, never really trusting new things unless they have tested them by experience.” Niccolò Machiavelli
GeaCom’s CITE Solutions outperform consumer devices, have been proven effective to solve longstanding challenges and regulatory requirements, and provide the most safe and secure engagements. Having the best product is vital for longterm market success, but learning how to drive organizational change and sustainable transformation is another critical element.
The human resistance to change, despite proven benefits of a novel solution, is the biggest barrier to overcome. As a transformative innovation, CITE Solutions offer the opportunity to rethink processes, roles, and more. That’s why change management is vital in this process. Based on Dr. Kotter’s 8-Step Methodology for leading change, GeaCom developed an implementation model that guides healthcare institution and ensures success though the transformation process.
Phrazer/Kitsune provides novel features that benefit your staff. CITE Solutions reduce the burden of the Eletronic Medical Record (EMR) bringing your staff back to the bedside to do what they do best: care for patients. CITE Solutions also offer access to competency development and well-being/stress management engagements. Additionally, Phrazer/Kitsune provides process adherence guidance and allows on-demand access to virtual care features.
How does access to virtual care on Phrazer/Kitsune benefit staff?
Virtual care features have been proven effective for patients throughout their medical journey, but this feature is also a key element to mitigate burnout across healthcare professionals. According to the 2019 National Physicians Burnout & Depression Report about 40% of physicians—and 50% of female physicians—are burned out. As studies show, stress and burnout rates among healthcare professionals are alarmingly high and physician burnout is linked to a 16% decrease in patient satisfaction, an 11% increase in reported medical errors, increased turnover, and early retirement. As a holistic engagement solution, Phrazer/Kitsune offers a pathway for medical staff to connect with professionals to talk about well-being, reduce stress and counteract burnout. This on-demand pathway to resources removes the barrier to access professional services in a convenient and non-disruptive way.
Phrazer/Kitsune - the only solution harmonizing patient, staff and system performance. For healthier, happier staff and high quality patient care.
When implementing new networked solutions, no matter how compelling, making network access available is a pragmatic and economically concerning consideration.
No, the current WiFi can not take the additional traffic and meet the throughput requirements. No, the existing wiring can not carry this signal effectively for the new technology. Adding additional WiFi and wireless access points still requires wires to those hubs which will cost as much a $5,000/10 feet. Pragmatic considerations of multiple wireless signals in the same or near same spectrum also creates real challenges as signal collisions and or service disruptions are all but guaranteed. Running all new wiring in a building costs millions to perform, if there is even room.
Fortunately GeaCom, as a world leading technology developers is putting wires in the past. New WiFi and BLE mesh technologies on the Phrazer/Kitsune platform are the novel technology that empowers the instant wireless installation. Each system is a “node” and acts as an access point and relay for all other systems in a facility. The nodes create a “mesh” of wireless transfer without wires or even special access points. Vital messages on the mesh leverage a logic process to relay through from point of notification to receiver anywhere in the mesh range (essentially everywhere), creating a new paradigm for responsive and vital messaging performance.
Massive data transfer are also preformed on the mesh so historically network intensive and expensive ‘pulls’ happen instantly and without cost or general network impact. Rethink the implementation and time and cost of novel digital solutions. The Phrazer/Kitsune novel high speed mesh network self generates as a stable, secure, efficient implementation for huge time and cost savings. Phrazer/Kitsune network implementation takes an hour or less to achieve connection of the vital CITE Services.
GeaCom’s efficient CITE engine provides an unmatched turnaround time for patient and staff CITE engagements in less than 24 hours. This allows institutions to stay ahead of epidemic outbreaks, quickly adjust to procedural changes or simply expand within the department or organization. Our streamlined and patented process empowers CITE content creation in any language/culture tailored to your workflow while the application of stringent ISO standards ensures accuracy and quality.
The remote update feature ensures that CITE engagements are directly delivered to your Phrazer/Kitsune systems for rapid implementation without any special training requirements as it is all incorporated into the CITE engagement(s). And the best of all: your subscription includes any CITE engagement in any language/culture at no added cost. As your committed partner for innovation, we provide a fully adaptable solution that enables you to meet all current and future needs.
The need to revolutionize and transform healthcare services is undeniable as the following statistics reinforce:
Fact 1 - Patients suffer: Across Canada, the median wait time for medically necessary treatment is 20.9 weeks. Emergency Departments and hallways are overflowing . For example, in Ontario patients spent an average of 16.3 hours waiting in emergency rooms, according to a study from June 2019. During their stay, patients spend 85% of their time isolated, waiting, and disconnected. Furthermore, patient diversity increases the challenges. For example, along with an aging population, the province of British Columbia is becoming more ethnically and culturally diverse, as almost half of the Metro Vancouver population was born outside Canada. The urgent need for equitable and culturally appropriate engagements is unmet.
Fact 2 - Staff suffers: 1 in 3 Canadian physicians screen positive for depression and nearly 40% of nurses say they feel a high degree of burnout, affecting patient care. According to the Canadian Patient Safety Institute medical errors are said to be the third leading cause of death in Canada after cancer and heart disease, and every 78 seconds someone is injured from unintended harm.
Fact 3 - The Health System is broken: The current Canadian health system has an economics problem with rising costs, inefficiencies and conventional methods that can’t solve long-standing challenges.
The lives entrusted to our vital health services, suffering in the old method and status quo are due the respect and moral imperative of the fullest consideration possible. CITE Solutions are the novel, proven answer. Inaction to this call to duty is a regret we’ll never forget; let’s work together to innovate for a brighter health service future now.
As the only medical Journey Solution, Phrazer/Kitsune ensures patient rights and equity across demographies, novel care efficiencies, operational excellence, top of licensure staff performance, new revenue pathways, safety and ultimately better community health. CITE Solutions are affordable and have been proven effective across all areas of care in over 20 million successful patient engagements.
Let’s work together to innovate for a brighter health service future for the entire population, immediately! Join us today as we lead the way into a new era of healthcare.
Better experience, improved communication, greater agency and deeper consideration with best bedside manner are universally understood as positives that improve not only satisfaction but outcomes.
When the patient doesn’t speak English
Of course a solution to language barriers brings patients and staff closer. The nearer to natural communication the better the experience and results. Phrazer/Kitsune offers the most natural language engagements of any solution. Further, it isn’t just about language, rather Phrazer/Kitsune shares cultural information, expectations and needs for both sides of the engagement (patient and staff). It sets a foundation of familiarity, trust and openness.
When the patient needs to share socially difficult information
Our world is filled with social constructs of taboo and discomfort. Speaking of extremely personal information or weakness face-to-face, openly with an authority is nearly impossible for people. Having a natural intermediary, Phrazer/Kitsune, has proven to improve openness, honesty and depth of meaningful disclosure. A small nugget of information gained may be the hinge point of positive outcomes.
When the patient feels alone and neglected
The most common experience for patients in health facilities is isolation. Over 90% of a patient’s time is spent isolated and alone. Helping give the patient agency to convey their needs, learn best solutions, be aware of their state in process and have a conduit to staff at all times is vital to their positive experience. Phrazer/Kitsune is a journey solution that guides, supports and provides for this need and changes the dynamic from always alone to never alone.
When staff benefits from foundational information
The start of many conversations is the hardest part and if not done properly can lead to closed communication. Broaching to topics of depression, drug use, bad habits, home safety, end of life decisions and other sensitive topics well is extremely challenging and often a failure point. Phrazer/Kitsune acquires this information and effectively begins the conversation (breaks the ice). Staff enter into conversations fully informed with great foundations for stronger interactions with patients.
When staff needs to know state of mind (no surprises)
Patients can be agitated, angry, depressed, intoxicated and actually dangerous to staff. Patients in an examination room, left to their own dark thoughts, enhanced by pain and disorientation can build resentment and become highly agitated. This is dangerous to staff. Phrazer/Kitsune helps comfort patients and using the MRM warns staff of what to expect when entering a room.
When culture, faith and expectations matter
These things ALWAYS matter. When a patient or staff feels disrespect, research shows there is a higher prevalence of life threatening error, lower likelihood of the patient following the care plan and nearly always diminished outcomes. Phrazer/Kitsune identifies culture, language, literacy, expectations and shares this vital information with staff. Sometimes the information is surprising and a little deference resulting can go a long way to strengthening the staff/patient relationship.
Changing the experience dynamic for the better
A patient expects long waits, frustration, disconnected staff and repetitive interactions (asked the same thing over and over). Phrazer/Kitsune gives patients a voice and greater consideration. Millions of qualified, measured interactions have shown that patients greatly prefer this experience. Better experience, better interactions, better outcome.. proven.
We Innovate - We Lead.
As the leader in Civil Rights Solutions, GeaCom is committed to continued innovation. We know that expertise, competence, passion about the company’s mission and collaboration are vital elements to drive innovation. Looking back at 2019 we are proud of our accomplishments with the release of a the Patient Entertainment Portal and Services (PEPS), the activation of virtual engagement capabilities, a Community Althing Program with a special Gateway interface for effective engagement of all community stakeholders, the expanded access to language services and more. In partnership with healthcare and and community leaders we create a new era of engagement with full Civil Rights coverage and benefits for everyone involved. The speed and quality of GeaCom’s innovations are unmatched and we look ahead to a bright future with innovations that further reinforce the leading position of GeaCom in the context of CITE Solutions.
The CITE Solutions subscription includes all medically required and EMR matched engagements covering over 90% of the experienced language/culture needs with unmatched 99.9% accuracy. Additionally, the Phrazer/Kitsune platform offers access to machine translation features in hundreds of languages as well as access to real-time language services.
Medical CITE Journey Solutions - An ethical invention for equity, Civil Rights and innovation serving all of the health system’s language needs from one award winning platform.